Refund policy

Returns

How much time do I have to return my items?

In case the product is not what you want, you have a total of 30 days to return your items after receiving them. For this it is necessary to follow these steps:

1. Get in touch with us https://mylifestyleculture.com/pt/pages/contact

2. Place the item(s) in a properly closed and conditioned package (you can use the box that was used for the delivery), together with the duplicate invoice and send it to:

Lojas LifeStyle

Rua Conde Idanha-A-Nova, Centro Comercial Acrópole Loja nrº 12

Postal code: 6230-348, Fundão

We allow online exchanges or returns within a period of 30 days from the delivery date, provided that the articles meet the following conditions: they have not been used or show signs of use, keep the original label and packaging and are in perfect condition for sale. However, it is important to point out that we do not accept exchanges or returns of intimate items, such as underwear, socks and glasses.

Returns of products purchased in our online store can be made at one of our physical stores or sent by post to the address mentioned above. Shipping costs for returns are the responsibility of the customer. In the case of a return, only the value of the product(s) will be refunded, excluding the value of shipping costs.

The customer must always keep proof of delivery (if sent via CTT) since, until we receive the item(s) in our stores, the customer is responsible. We are not responsible for items lost or delayed in shipping to our stores.

Return costs

The customer is responsible for the costs of return shipping. However, there is the option to return the order free of charge in one of our physical stores.

Do you want to exchange an online purchase?

If you wish to exchange for a different size or product, it will only be possible to do so in one of our physical stores. In the online store, you will need to make a return and then place a new order. If you exchange the item in one of the physical stores, you will not be able to return it online.
After carrying out the exchange of the order in one of our physical stores, the process is exclusively handled by the physical stores, ceasing to be an online process. It is important to note that physical stores do not offer cash refunds, they only issue credit notes that can be used as a discount on future purchases, within a period of 180 days.

Is it possible to use a credit note from a physical store in the Online store?

No. A credit note must always be cashed at one of our physical stores, within 180 days.

How can I claim a used item?

To file a complaint about a used product purchased from the LifeStyle online store, it is necessary to contact Customer Service so that we can resolve the process. Upon receipt of the product in our stores, the complaint will be forwarded to the department responsible for the analysis or to the brand in question. The maximum period for providing a response to the customer is 30 days.
If the complaint is accepted by the analysis department or by the brand, the product will be replaced by a new one, exactly the same as the previous one, or in some brands, a repair can be carried out.
If the claim is not accepted, the claimed product will be returned to the customer.

If I receive a wrong and/or defective item, do I have to pay for the return costs?

If the exchange/return is necessary due to a shipping error on the part of our company, the customer must contact Customer Service to schedule the collection of the product, and all costs related to the exchange/return will be assumed by us. However, shipping the replacement product(s) to the customer will follow the applicable shipping guidelines and charges for a normal purchase.

Return, exchange or claim at the LifeStyle physical store for an item purchased in our online store.

If you prefer, you have the option of making exchanges, returns or claims in person at one of the physical stores. For this, it is necessary that it is accompanied by the item(s) to be returned, together with the respective invoice.
If you want to exchange an item purchased from the online store, there are two options available. The first is through a credit note, which can be used later in physical stores within a period of 180 days. The second option is to request a refund of the amount paid.

What is the refund period for an item purchased from the online store?

The amount referring to the article(s) will be refunded within a maximum of 10 working days from the moment they are received in our stores. It is important to note that the time required for the transferred amount to be available in the customer's account may vary according to the bank in question.

Returns or exchange of an item purchased in our physical store.

It is possible to exchange items as long as the maximum period of 15 days is respected, upon presentation of the invoice. Items must be in unused condition, with original tags and in original packaging.

Exchanges will be made for other products, through a credit note that can be used within a maximum period of 180 days.

Cash and/or other means of payment are not refunded.
Returns will only be accepted in cases of manufacturing defect, duly proven by the quality department and/or manufacturer, within a period of 30 days from the date of purchase and upon presentation of the invoice. If the defect is proven and accepted, the product may undergo repair, be replaced by another identical one (if available) or, if there is no availability, it may be exchanged for another item of the customer's choice. Alternatively, it is possible to request a refund of the amount paid, using the same method of payment used previously. It is important to emphasize that returns or exchanges of bags are not accepted.

Consumer Conflict Resolution

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:

Centro de Arbitragem de Conflitos de Consumo de Lisboa Rua dos Douradores, nº 116 - 2º Código postal: 1100 - 207 Lisboa
Telephone: 218 80 70 30 / Fax: 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
More information at Consumer Portal www.consumidor.pt
ACCORDING TO THE LAW N.º 144/2015 OF SEPTEMBER 8